299bet run Privacy Policy

Last Updated: January 2025

This Privacy Policy ("Policy") describes our practices regarding the personal information of users of the 299bet run platform website and related services. By using the services, you are considered to have accepted the terms of this Policy. You are requested to read our Terms and Conditions together with this Policy.

1 Types and Scope of Information Collected

1.1 Information Provided at Registration

We store the information you directly provide when creating an account. This includes:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Documents submitted for identity verification (KYC)

1.2 Automatically Collected Information

When you use 299bet run's services, our system automatically collects certain technical information:

• IP address and device type
• Browser type and operating system
• Duration of site use and browsing patterns
• Cookie and session data

1.3 Financial Transaction Information

During deposit and withdrawal processes, transaction records made via bKash, Nagad, Rocket, or bank transfer are stored securely. Full payment card numbers or bank account PINs are never stored on our servers.

2 Purposes of Information Use

Collected information is used only for specific and lawful purposes:

• Account Management: To handle registration, verify login, and ensure account security.
• Identity Verification: To confirm customer identity in accordance with applicable regulations.
• Financial Transaction Processing: To receive deposits and process withdrawals.
• Service Improvement: To analyze user experience and improve service quality.
• Fraud Prevention: To detect and stop suspicious activity.
• Customer Support: To provide assistance in Bengali and English via live chat and email.
• Marketing Communications: To inform users who have given consent about relevant offers.

3 Information Storage and Security

299bet run applies industry-standard technical and administrative measures to protect users' personal information. All sensitive data is transferred via TLS/SSL encryption and remains stored in encrypted form at rest.

3.1 Access Control

Only authorised staff may access your personal information, and only when required to fulfil specific responsibilities. All access is logged and regularly audited.

3.2 Data Retention Period

Information is retained for as long as your account is active and for the period required to meet applicable legal obligations. After account closure, once the designated period has passed, information is securely deleted or anonymised.

4 Sharing Information with Third Parties

299bet run never sells users' personal information. However, information may be shared with third parties in limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with selected third-party service providers for payment processing, technology infrastructure, and analytics. These organisations may use the information only for the specified purpose, and confidentiality agreements are in place with them.

4.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, we provide only the information that is legally required.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. However, the protections in this Policy will remain in effect at all times.

5 Cookies and Tracking Technologies

The 299bet run website uses cookies and similar technologies. Cookies are small data files stored in your browser that improve your experience.

5.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login status and security.
• Functional Cookies: Help save language preferences and interface settings.
• Analytical Cookies: Used to understand site usage statistics.
• Marketing Cookies: Used to display relevant advertisements (subject to consent).

You can control cookies by changing your browser settings. However, disabling essential cookies may affect certain site functions.

6 User Rights

You have several rights over your personal information that 299bet run respects:

6.1 Right to Access Information

You may request at any time what information we hold about you. We are required to provide that information within a reasonable time.

6.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. This can be done through account settings or with the help of customer support.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, it is our obligation to retain some information for a set period due to legal requirements.

6.4 Right to Object to Processing

You may object at any time to the use of your information for marketing communications. Marketing emails can be stopped through account settings or via customer support.

7 Protection of Minor Users

299bet run's services are intended only for persons aged 21 or older. We do not knowingly collect information from minors. If information from a minor is collected by mistake, that account will be closed immediately and the relevant information will be deleted. Adhering to our Responsible Gaming Guidelines is one of our platform's core commitments.

8 International Data Transfers

Your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that the protection standards described in this Policy are properly applied and that the relevant third parties maintain appropriate security measures.

9 Third-Party Links and Services

The 299bet run platform may include third-party services such as game providers or payment partners. These third parties have their own privacy policies and we have no control over how your information is handled on their platforms.

10 Changes to the Policy

This Privacy Policy may be updated from time to time due to changes in services or legal requirements. For significant changes, notice will be provided via the registered email or within the platform. The effective date of the updated policy will always be shown at the top of the page.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our customer support team. Further details about the organisation can be found on our About Us page.

Email: [email protected]
Support: 24/7 via live chat and email in Bengali and English.